Customer Success Manager

About Asti Infotech:

Join an exhilarating journey with Asti Infotech, an innovative, high-growth startup. Experience premium learning programs and world-class partnerships, shaping tomorrow’s trailblazers. At Asti, we believe in unleashing every individual’s potential for greatness. With unmatched expertise, our mission is to revolutionize technology in the mobility landscape. Asti Infotech leads as a SaaS product company, offering customizable solutions for business process optimization and efficiency enhancement through automation. Our vision drives us to develop smarter, safer, simpler, and cost-effective technology solutions for complex business challenges.

Job Title: Customer Success Manager

Total Experience – 2-4 Years

Department – Sales & Business Development -Enterprise & B2B Sales

Education – UG – Btech/BE; PG – MBA/PAny Graduate – Any Specialization. (Science stream or MBA preferred)

Industry: Technology, BPO/ITES, Consulting, Defence Forces, Retail
Location: Bangalore, Delhi, Mumbai

Job Type: Full Time

Key Responsibilities:

  • Cultivate and nurture long-term relationships with key customers.
  • Understand customer requirements and ensure ongoing value delivery by optimizing product utilization.
  • Collaborate with the sales team to conduct Proof of Concepts (POCs) and pre-sales activities.
  • Foster strong, enduring relationships with clients to maximize their spending share.
  • Gain a deep understanding of key customer needs and requirements.
  • Expand relationships with existing customers by identifying needs and proposing tailored solutions.
  • Keep abreast of industry trends and developments to identify new business opportunities.
  • Serve as the primary point of contact between key customers and internal teams.
  • Prepare regular progress reports and forecasts for internal and external stakeholders using key account metrics.
  • Performance will be evaluated based on renewals, successful execution of POCs and implementations, contribution to revenue growth, and effective escalation management.

Role Requirements:

To excel in this role, you should bring the following qualifications and qualities:

  • Minimum Qualification: MBA/B-Tech preferred.
  • Proficiency in Excel and PowerPoint is required.
  • Exposure to pre-sales, account management, or business development is preferred.
  • 1-2 years of experience in a SaaS product customer success role.
  • Strong relationship-building and deepening skills.
  • Knowledge of planning and analytics is preferred for this role.
  • Strong communication, presentation, quantitative, and analytical abilities.
  • Proficiency in stakeholder management, negotiation skills, and conflict resolution.
  • Assertive and go-getter attitude.
  • Ability to learn quickly and meet deadlines.
  • Strong team player.

How to apply

If you are passionate about working and want to be a part of the strategic team at Asti Infotech reach out to our HR at Career@astiinfotech.com